THE global outsourcing sector, now known as Global Business Services (GBS) to emphasise the business value of the services provided, is an integral part of the fast growing technology ecosystem. Service providers here offer clients a quick way to scale their businesses or to remove the headache of constant technology change with the accompanied cycle of having to reskill and upskill staff. A key value proposition is removing the client C-suites headache of adapting to the constant change in the tech toolkits available.
THE Global Business Services (GBS) sector is growing and Malaysia can benefit from this, but only if it can produce enough skilled workers to meet demand – this is one reason why Outsourcing Malaysia started its Graduate Employability Management Scheme for shared services and outsourcing (GEMS-SSO).
AFTER playing a facilitating role to attract businesses to invest in the Business Services and Shared Services and Outsourcing (SSO) sector in Iskandar Puteri over the past three years, i2M Ventures Sdn Bhd is now all set to play a more active role in growing the ecosystem.