Driving Malaysia's Competitive Advantage through People, Processes and Technology

Location is key for the Shared Services & Outsourcing (SSO) industry; and Malaysia continues to be within the Top 3 preferred location for most businesses due to its multi-lingual capabilities, relatively lower costs and strong government support.

Boasting a total of 221 SSCs (and counting), the Malaysian SSO scene has continued to evolve rapidly and investments continue to pour into this industry. However as with every industry moving along the maturity curve, unique advantages defining the sector have now become a given, and SSCs are finding it increasingly difficult to compete not just externally against other countries but internally within Malaysian SSCs as well. The 6th Malaysian Shared Services & Outsourcing Week is back and will be held on 8 – 9 May 2018. Save the date on your calendars and join us at the largest Malaysian SSO event bringing all the industry practitioners together in one single platform.

Key Themes


  • Developing 21st century leaders and workforce for Malaysia’s Shared Services sector
  • Growing along the maturity curve in the shortest time while maintaining high quality and low costs
  • Embrace and leverage technology to improve processes, workflows and Shared Services outcomes
  • Understanding how Shared Services can provide commercial, meaningful value to organisations
  • Moving towards Strategic Business Partnering, Continuous Improvement and Process Excellence to achieve marginal gains