GBS ISKANDAR Summit 2018

Date Time Location
18 September 2018 9.00am – 5.00pm Hotel Jen Puteri Harbour Johor, Malaysia

Global Business Services in the Era of Industrial Revolution 4.0


i2M and Outsourcing Malaysia is delighted to announce the first GBS ISKANDAR Summit 2018 to be held in Iskandar Puteri, Johor Bahru on the 18th September 2018.

Be part of a Summit that is designed as an Exclusive invitation-only, information sharing forum and an intimate networking platform for key C-level executives from the Global Business Service (GBS) industry within the region. Attendees will have the opportunity to engage in challenging debates and thought-provoking knowledge sharing with senior industry practitioners and thought leaders regarding strategic opportunities to gain advantage in an increasing competitive digitally revolutionised business presence.


Time Sessions
8.30am-9.30am Registration & Breakfast Networking
9.30am- 9.45am Welcome Address
by Zulfiqar Zainuddin, Managing Director, i2M Ventures Sdn. Bhd.
9.50am– 10.00am Setting the Stage
Raymond Devadass, CEO - Daythree Business Services Sdn Bhd
10.00am -10.30am Keynote 1 : Industry 4.0 and its implications
The first Industrial revolution was water and steam, second- electric power, the third - electronics and information technology and now the Fourth Industrial Revolution is building on the third revolution. The digital revolution that has been occurring since the middle of the last century. It is characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres. This session will present on the challenges and opportunities, the impact on businesses, impact on people, on governments and how it will shape the world.

Speaker : Manoj Menon, Senior Partner / Entrepreneur in Residence – Frost & Sullivan
10.30am -11.10am Keynote 2 : REACT!
All businesses will face the Industry Revolution 4.0. How would businesses to react to this? The manufacturing industry will be one of the major industries being impacted by this. Business leaders are wondering how it will impact their company. This session will talk about how GBS companies need stay ahead and the number of ways to respond to the changes.

Speaker : Raju Chellam, Vice President New Technologies - Fusionex International
11.10am -11.25am Coffee Break Networking
11.25am -12.10pm Plenary 1 : RETHINK! Business Strategies & Business Models
Industry 4.0 is nothing new but has started to gather more traction in the last couple of years. It looks ever more likely to come to life now and GBS businesses should prepare to make the most of the opportunities it presents and deal with the impact. Hear from this panel on the opportunities, strategies and business models that will help your organization in these times.

Moderator :
Dr. A.J Minai, CEO - OmniPayments Solutions / CoFounder of Subture

Panelists :
David Hand, Director Global Business Services - ACCA
Rajesh Nambiar, General Manager & Global Leader – IBM Application Services Singapore
Michael Habboush – Director, KPMG Consulting Singapore & ASEAN
12.10pm -12.40pm Guest of Honour (Special Address)
by Committee Chairman for Investment & Utilities,Y.B Jimmy Puah Wee Tse
12.40pm -1.15pm (Special Appearance)
by Matt “Handshakin” Holmes, Founder & CEO,
1.15pm -2.00pm Lunch & Networking Session
2.00pm -2.45pm Plenary 2 : IMPACT: People, Process & Technology
The technological revolution has and will fundamentally alter the way we live, work, and relate to one another. The scale of cope and complexity and the transformation involved will be unlike what mankind experienced before. Learn how people, process and technology will be impact as a result of IR4.0 , which will be felt by all stakeholders of the global polity, from the public and private sectors to academia and civil society.

Moderator :
Bobby Varanasi, CEO – Matryzel Consulting Inc.

Panelists :
Bernard Chin, Managing Director – Taskbots Technologies Pte Ltd Singapore 
Tim Bergmeier, Director – Global Partnerships & Asia Region – InPlace Software
Kannan Rajaratnam, Associate Director – Payments & Customer Experience – Zalora Group
2.45pm -3.15pm Keynote 3 : Leading the digital evolution
Why shouldn’t the GBS organization lead the way? With all the talks on IR4.0, GBS companies should les the way towards this trend and set the leadership in this trend. It perfectly fits the digital capabilities of an organization. Leading the way to automate using digital capabilities such as robotic process automation and cognitive computing.” In other words, understand the quantifiable costs and benefits of the technology and build a business case whenever possible. This session delves on the best practices in leading a GBS company in the digital evolution.

Speaker : Microsoft Malaysia
3.15pm - 3.30pm Coffee Break Networking
3.30pm -4.30pm Featured Speaker : Scott Bales, Managing Director - Innovation Labs Asia
A technology guru, Scott Bales is a global leader in the cutting-edge arena known as "The Digital Shift", encompassing innovation, culture, design, technology and mobility in a world gone digital. A thought leader through and through, Scott thrives on the intersection between cultural and behavioural changes in the face of technology innovations.
4.30pm -5.15pm Plenary 3 : MEGATRENDS IMPACT
The session will delve on the megatrends that will impact the GBS companies. Are the companies ready for this? This panel will explore in the areas of impact of the digital future, globalization, community living and the rise of innovative entrepreneurship.

Moderator :
Anwar Jumabhoy, Regional Consultant - Mercuri International

Panelists :
Deepak Chandran, CFO|M&A| - Commercial Finance & Growth Strategy – Wipro Consumer Care International
Raymond Devadass, CEO - Daythree Business Services Sdn Bhd
Phil Captain, CEO & Founder of NexDrone
5.15pm-5.30pm Closing Remarks and Networking