JOHOR BARU: The state government is looking into revamping Bas Muafakat Johor (BMJ), a free public transportation service, following complaints of unreliable service, rude bus drivers and misuse of BMJ cards, said Johor Works, Infrastructure and Transportation Committee chairman Mazlan Bujang.
He said they planned to restructure BMJ routes and improve the service.
“There are weaknesses in the management of BMJ and the problems include the bus drivers.
“The complaints against them include rude and aggressive behaviour towards commuters as well as unreliable service.
“They are said to be either late or do not come at all and the commuters are fed up of waiting along the routes for the buses,” he said after presenting the state flag to Johor Works Department team that took part in the JKR Malaysia Games 2019 here.
“We take these complaints seriously.
“The drivers’ attitude towards passengers and irresponsible actions will not be tolerated and action will be taken.
“The state government is spending RM23mil a year on the BMJ programme and it must not go to waste,” he said.
The BMJ service was introduced in 2016, and covers Iskandar Malaysia, Muar, Batu Pahat, Segamat, Kluang, Simpang Renggam, Pontian, Mersing,
Yong Peng, Tangkak and Kota Tinggi.
Mazlan also said that they were investigating claims that BMJ cards were being misused.
“I have been receiving complaints from the public that some BMJ cardholders have been selling their cards to foreigners for a higher price.
He said bus drivers also alerted him about the matter.
“They (bus drivers) said they have noticed foreigners using the buses with the card, but were unable to stop them as they did not have the authority to do so,” he said.
“Most of the routes used by the foreigners involve the city area and the one that we are watching closely is within Kulai,” he said.
The card, with an annual fee of RM10 (for adults), is meant only for Johoreans and offers free and unlimited travel on BMJ buses.
Source: The Star Online